By Channel Life
SM Retail, the retail chain of stores in the Philippines, has announced the successful implementation of a new distributed order management system from Fluent Commerce.
SM Retail is the country’s leading retailer with a nationwide portfolio of department stores, supermarkets and specialty stores, including dedicated hardware, home and toy stores.
Fluent Order Management (FOM) is used by leading global brands, including JD Sports, L’Oréal, Ted Baker, LVMH and Dulux, to manage orders, inventory and fulfilment in-store and online.
FOM has gone live nationwide for SM Retail with the option to be used by over 50 brands, with Shop SM being the first cab off the rank. The implementation includes new click-and-collect and home delivery features. In addition, it is providing SM Retail with a single view of inventory in its stores and warehouse.
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